INFORMATION DESK

Our Commitment to Transparency and Action

At Kwakol, we recognize the importance of trust and reliability in the financial world. As savvy investors, you diligently evaluate companies before making investment decisions, and we appreciate your discerning approach. Our commitment to transparency, integrity, and compliance aligns with your values, ensuring that you can invest with confidence.

Our Information Desk ensures that you’re always informed about any changes that may impact your investments.

Delay in Payment and Assurance of Resolution

We understand the frustration caused by recent delays in liquidating assets and the impact it has had on client withdrawals. We want to assure you that we are actively addressing these challenges and prioritizing your financial well-being. To address the situation, we have implemented several strategic measures:

ACTION PLANS
1

Enhanced Communication

We have a dedicated team to handle your inquiries and provide regular updates. This live information desk will also be updated for the latest information and answers to frequently asked questions.
2

Service Provider

We are following up on the status of our requests frequently and have pressed for action from senior management, further filing a formal complaint on the situation. We have initiated conversations with new service providers to limit our exposure to the risk of relying on just one. We hope to complete onboarding within a month.
3

Liquidity Management

We are prioritizing getting funds into your hands and exploring various avenues to enhance our liquidity.
4

Customer Assurance Programs

To manage the high volume of withdrawal requests, we are offering partial redemptions and payout plans. We are also providing incentives for clients who choose to keep their investments with us during this period.
5

Transparency and Regular Updates

We will send regular updates to keep you informed about our progress and any significant developments.

We deeply value your trust and patience during this challenging time. Your support is crucial as we navigate through these difficulties. If you have any immediate concerns or need assistance, please contact our dedicated support team at info@kwakol.com or reach your account manager directly.

ACTIVITY TIMELINE

We will provide you with concise, day-to-day summaries of our activities, milestones, and key developments. You will find all the essential information right here to keep you up to date with our ongoing efforts.

Sunday, 19th May 2024

Email Update to Clients

Sunday, 19th May 2024

A Message from the Managing Director

Important Update on Our Current Situation and Steps We’re Taking

Monday, 20th May 2024

Webinar Email Invitation

Monday, 20th May 2024

Webinar Session

Topic: Client Information and Q and A Webinar
Time: 08:00 PM West Central Africa

Thursday, 30th May 2024

Physical meeting with Service Providers

Thursday, 6th June 2024

FAQs Update

FAQs

Stay Informed
We will continue to keep you updated through regular emails and updates on this live information channel.

Thank you for your understanding and continued support. We are confident that the steps we are taking will lead to a resolution that is in the best interest of all our clients.